Aftermarket

Businesses operate in a highly service-centric world today. Timely access to technical information is critical to ensure product reliability, maintainability, and safety, as well as streamline product operations. Access to accurate and easy to understand technical information related to product operations and maintenance ensures superior market performance and customer satisfaction. We bring in-depth expertise in aftermarket services and offer solutions to clients across industries such as off-highway, aerospace, rail, energy, semiconductor, consumer and medical.

We leverage our rich experience of over 20 years and in-depth technical expertise to provide comprehensive and cost-effective aftermarket solutions. Our aftermarket team comprises of experts with strong functional and industry specific domain knowledge. Our team of over 500 engineers delivers solutions across a wide range of aftermarket services, spanning technical illustrations, translations, and authoring, e-learning, asset management, repair engineering and inventory management. We deliver best-in-class services by optimizing processes for better operations, leverage best practices to enhance productivity, and facilitate innovation through strong industry and domain knowledge.

Our aftermarket services have been instrumental in helping clients grow their business, reduce operational costs, and provide superior business outcomes. Here are some examples of the value we have added to our clients’ businesses:

  • Increased equipment availability by 10% for a mining client, through the optimization and standardization of the maintenance strategy for over 400 heavy mobile equipment (HMEs). We also helped the client to migrate from time-based to condition-based maintenance of HMEs.
  • Achieved 10% reduction in efforts for a major aerospace OEM through the development of a library of reusable illustration files. We analyzed the client’s illustration work, identified reusable content and recreated the content to suit a reusable format.
  • Eliminated five year change directives (CHD) backlog for an aerospace client. We also developed instructions for continued airworthiness (ICA) changes (concurrent and online), with 10-15 days aging. The client presented us the ‘Transformation of the Decade Award’, in recognition of our efforts.
  • Developed computer- and web-based training modules (CBT/WBT) for a major rail client, resulting in significant cost savings
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