SERVICE MANAGEMENT

Connect all your stakeholders with integrated systems, automated processes, and advanced digital engineering capabilities that proactively address your rapid customer needs in a cost-effective manner.

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Service Management

Enable High Operational Efficiency With Comprehensive Service Management

Businesses need an experienced digital engineering partner to provide great customer service experiences. They need a reliable partner to help reduce system and process challenges, ensure rapid customer issue resolutions, and enable growth at scale.

Our comprehensive service management helps your business plan better, integrate systems efficiently, run operations smoothly, and provide enhanced customer experiences. For the Field service and MRO, our services add value at every stage, helping you focus on making strategic and tactical decisions. On the MRO front, we provide a full range of services, such as Contract Management, CRM, Production Planning, Shop maintenance Execution, Tools management, inventory management, and warranty management. Safety and compliance management is of high significance in the MRO industry. We provide services for Associate Skills and Certifications management, Airworthiness Audits and Documents Management.

Services That Enable Hassle-Free Operations

Field Service Management

Efficiently manage the work order scheduling and technician mobility for field operations.

Customer Knowledge Base and Technical Analysis

Engine and Aircraft reliability and configuration data received from disparate sources cleaned, maintained in database and analyzed to derived intelligence.

Aftermarket Planning

Planning and scheduling of maintenance activities basis the shop maintenance reports received from MROs spread across the globe in disparate formats by applying business logics.

Asset Tracking & management Solution (ATMS)

Integrated asset tracking solution employing multiple technologies such as BLE, RFID, GPS, Wi-Fi etc. Real time location tracking of assets moving indoors and outdoors.

Field Event Management

Enhanced reporting of global Engine field events due to enhanced traceability that also leads to reduced TAT. Categorization, root cause analysis and disposition of the field events in coordination with the OEM and operators.

Service Management

Deliver exceptional customer care with our CRM services, customer ticket management, and SLAs.

Count On Us

End –to-end coverage of MRO and Field service management

Rapid data migration and modernization

Seamless product implementation and system integration

Safe, secure, and compliant on-cloud manufacturing, data, and operations

Impact Delivered

Managing operations – Customer Knowledge Base and Technical analysis

Average TAT brought down to less than 3 days through effective Data Management and Coordination
More than 95% Data accuracy achieved
Increased revenue generation
Improved connectivity with the OEM shops and other network MRO shops

Asset Tracking and Management Solution

25% Cost savings delivered via:

Easy tracking of assets
Enhanced asset utilization
Reduced TAT
Enables end to end traceability
Optimized Tools calibration
Elimination of delay in receipt of external shipments

Aftermarket Planning (AMP)

Efficiency improvement of ~1000 hours per annum
70% improved TAT achievd via automated data validation
Centralized database for shop reporting and budget planning for entire MRO Network
Enhanced forecasting accuracy

SERVICE MANAGEMENT

Enable High Operational Efficiency With Comprehensive Service Management