NOC SERVICES

Our Network Operations Center (NOC) introduces a revolutionary approach to transform traditional models of mobile network operators (MNOs), aiming to decrease operational costs through AI and ML algorithms.

By utilizing cutting-edge applications, the NOC creates intelligent centers that enhance resource utilization and service quality. Ongoing research initiatives, exemplified by the CANOPY project, focus on automating processes for improved resource efficiency and reduced energy consumption.

Partnering with the NOC offers benefits such as energy-saving features, predictive fault detection, and operational efficiency, driven by AI and ML advancements. The NOC's commitment to innovation ensures it remains a leader in technological advances, promising reduced costs and optimized services.

Portfolio Overview

Research and Validate

Forecast, Design and Plan

Streamlined Fulfillment

Automated Optimization

Sustainable Assurance

FSI/Trial/Test

Test bed, new tech., pre-commercial testing, software releases and features

Research

State-of-the-art research on novel algorithms, AI and ML, capacity mng., energy, etc.

Multi-Solution Planning

DAS, CBRS, small cells, macro, micro, pico, etc.

Strategic Planning Consulting

RAN sharing and tower sharing strategic planning

EMF Validation and Compliancy

EMF assessment, H&S validation, red pen drawing, site readiness

Service Readiness

Service/tech. preparation for commercial launch. 5G, VoNR, ORAN, NBIoT, etc.

PMO

Rollout, modernization, RAN sharing rollout project management and reporting

Operations

Rollout, tech add, reframing, cutover, swap, decom., upgrade, etc.

Rollout

Automated scripting and provisioning with VISMON Smart Rollout

Service Acceptance

Field and OSS based acceptance and supervision for all technologies

BMK

Network preparation and live monitoring for public benchmarking

E2E Optimization

Full RAN, TX, and CORE network performance improvement

Energy and IoT

Solutions for remote measurement for BTS and other customers

NOC

Hybrid NOC with HQ in Covilhã, Portugal working world wide

TRAINING

4G, 5G practical workshop by professional experts

Specialized Consultancy

Task force network issue resolution with specialized SME’s

NOC FACTSHEET

Delivering Innovative Vendor-Agnostic Data-Driven Intelligent Operations

10

Projects

24/7

Availability

4

Global Locations

27001:2013
22301:2012

ISO-Certified NOC

70%

OPEX Reduction

Transformation & Maturity Journey

Smart NOC "Standard"

Fault management (FM) based on individual EMS and NMS
Service impacting alarms raised
On Demand Automation

Smart NOC “Light”

Proactive fault management automation based

Service impact determined from integrated FM & PM data
Prioritize problems, evaluate long term trends in quality
Standard Automation

Smart NOC “Full”

Cognitive fault management with product integration

Cognitive knowledge base and incident advisor
Anticipative and predictive insights with machine learning solutions
Advanced Automation

Our Approach

Transfer & Continue

Maintain & Improve

Transform

Interim BAU &LTS Mobilisation

Interim delivery

BAU delivery
Knowledge Transfer
Transformation Support

LTS Mobilisation

Detailed planning / RACI
Organisation setup
Staff re-deplyoment
MSP staff augmentation

Interim to LTS Transition

Interim delivery

Increased Monitoring
IT Systems LLD
Delivery in Transition
KT Support

LTS Mobilisation

Consolidation of NOC functions
NOC function transfer from Engineering
Full Process Improvement Plan Training Plan
Service integrator in position

Automation

Strategy planning
Automation Roadmap Development Kick-Off
Automation Process Creation
Governance
Initial Use Case automation

NOC as a Service

Service Level Responsibility
Preventive Maintenance Audits
Consolidated OSS Support
Process Improvement
Best efforts shadowing
Maturity Assessment
Continuous Service Improvement (CSI)
SOC & SQM function introduction
KQI introduction
Governance

Predictive

Automation Roadmap Development
Cognitive NOC
Maturity Development
Network Orchestration
TOM Optimization
Network Health Optimisation

Case Studies

VODAFONE ANOC (Atlantic NOC Center)

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In-sourcing A.NOC has significantly improved the effectiveness and efficiency of the function. The direct result of the unified A.NOC was a drop in the required headcount by a substantial 40% as compared to the original individual opco NOCs.

In-sourcing A.NOC has significantly improved the effectiveness and efficiency of the function. The direct result of the unified A.NOC was a drop in the required headcount by a substantial 40% as compared to the original individual opco NOCs.

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Vantage Towers

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24/7 NOC (Front Office) for Vantage Multi-Country Enterprise Systems

• Service Desk Support

• Service Level Management

• Network and Platform Monitoring

• Alarm Monitoring and Event Management

• Automation

• Process Management

• Field Services Support

24/7 NOC (Front Office) for Vantage Multi-Country Enterprise Systems

• Service Desk Support

• Service Level Management

• Network and Platform Monitoring

• Alarm Monitoring and Event Management

• Automation

• Process Management

• Field Services Support

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Enterprise Systems

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• Melia Barcelona - 2G/3G/4G

• Edition Madrid - 2G/3G/4G/5G

• Ibiza ME - 2G/3G/4G/5G

• Mercadona Stores - 2G/4G

• Nou Mestalla - 2G/3G/4G/5G

• Casal España Arena - 2G/3G/4G/5G

• Olympic Stadium La Cartuja - 2G/3G/4G/5G

• Melia Barcelona - 2G/3G/4G

• Edition Madrid - 2G/3G/4G/5G

• Ibiza ME - 2G/3G/4G/5G

• Mercadona Stores - 2G/4G

• Nou Mestalla - 2G/3G/4G/5G

• Casal España Arena - 2G/3G/4G/5G

• Olympic Stadium La Cartuja - 2G/3G/4G/5G

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Jersey Telecom

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Full 24/7 Evolutive NG-NOC with Predictive Capabilities

Discovery, Transition, and Long-Term Service Delivery
• 24/7 Front Office and Support
• Core, RAN, TX, IoT, and Fixed Networks
• Automation Implementation from Start

Full 24/7 Evolutive NG-NOC with Predictive Capabilities

Discovery, Transition, and Long-Term Service Delivery
• 24/7 Front Office and Support
• Core, RAN, TX, IoT, and Fixed Networks
• Automation Implementation from Start

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NOC Location

Located at Covilhã, Portugal, our brand-new physical NOC, in combination with our satellite NOC in Mexico, UK and India provide worldwide coverage for all our current and future customers

Open Space NOC Area

Training Room

Service Room

Multi-Purpose Rooms

Eating and Resting Areas

Why Cyient

Cyient (Estd: 1991, NSE: CYIENT) is a global engineering and technology solutions company. We collaborate with our customers to design digital enterprises, build intelligent products and platforms and solve sustainability challenges. We are committed to designing tomorrow together with our stakeholders and being a culturally inclusive, socially responsible, and environmentally sustainable organization

Digital

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In-house software development expertise and state-of-the-art solutions for process digitalization
Real-time alarm retrieving systems for 24/7/365 network monitoring from different providers
ITSM inter-operability (e.g., BMC Remedy, AMDOCS) for incident creation, update and closure
Commercially available and in-use automation driven SW (e.g. VISMON Manager, VISMON Automation)

Multi-Purpose

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Compatibility with any vendor and technology for RAN, TX, and CORE (e.g., RAN, IoT, DAS, fiber networks, private networks, CBRS)
Able to serve both traditional mobile operators as well as tower co’s, fixed operators, and other industries
B2B with CELFINET service delivery to ensure constant update on new technologies and vendors
IoT and energy management capability thanks to our in-house HW solution

Service Scalable

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Suitable for both new and existing NOC centers
Processes and tools phased and independent discovery approach for existing NOC
Managed services transition with SLAs to deliver stability during a period of significant change
ITIL4 framework with embedded CSI process and improvement functions
SLA driven culture
Optional complementary consultancy services (single pane of glass, inventory management, NRT data collection,bespoke test and diagnostics)

Innovative

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Constant introduction of new technologiessuch as 5G, VoNR, IoT, • Use of open-source solutions and API’s for sustained inter-operability with our customers tools and systems (e.g. ITSM ticketing systems, OSS systems)
Data consolidation (single view) and correlation for increased productivity and more efficient resolution times
Industry-leading R&D

Reliable

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Security of information, GDPR compliance, service reliability, service continuity
ISO and BCM certification, backup systems, security access, trained personnel, etc
Provides the same level of security and reliability offered by in-house NOC