NOC Services
Introduction
Our Network Operations Centre (NOC) introduces a revolutionary approach to transform traditional operational models of mobile network operators (MNOs) and multiple industry sectors, delivering operational excellence and improved service quality whilst decreasing operational costs.
Through our Smart-NOC framework and by utilizing cutting-edge applications, the purpose-built NOC creates a customer-focussed delivery model that surpasses service levels, enhances resource utilization and assurance sustainability.
Ongoing research initiatives, exemplified by the CANOPY project, focuses on automating predictive fault detection, proprietary zero-touch fault resolution and operational efficiencies, driven by AI and ML advancements.
Portfolio overview
Research and validate
- FSI/Trial/Test
Test bed, new tech., pre-commercial testing, software releases and features - Research
State-of-the-art research on novel algorithms, AI and ML, capacity mng., energy, etc.
Forecast, design and plan
- Multi-solution planning
DAS, CBRS, small cells, macro, micro, pico, etc. - Strategic planning consulting
RAN sharing and tower sharing strategic planning - EMF validation and compliancy
EMF assessment, H&S validation, red pen drawing, site readiness - Service readiness
Service/tech. preparation for commercial launch. 5G, VoNR, ORAN, NBIoT, etc.
Streamlined fulfillment
- PMO
Rollout, modernization, RAN sharing rollout project management and reporting - Operations
Rollout, tech add, reframing, cutover, swap, decom., upgrade, etc. - Rollout
Automated scripting and provisioning with VISMON™ smart rollout
Automated optimization
- Service acceptance
Field and OSS based acceptance and supervision for all technologies - BMK
Network preparation and live monitoring for public benchmarking - E2E optimization
Full RAN, TX, and core network performance improvement - Energy and IoT
Solutions for remote measurement for BTS and other customers
Sustainable assurance
- NOC
Hybrid NOC with HQ in Covilhã, Portugal working world wide - TRAINING
4G, 5G practical workshop by professional experts - Specialized Consultancy
Task force network issue resolution with specialized SMEs
NOC factsheet
Delivering innovative vendor-agnostic data-driven intelligent operations
10
Projects
24/7
Availability
4
Global locations
27001:2013
22301:2012
ISO-certified NOC
70%
OPEX reduction
Transformation and maturity journey
Smart NOC "standard"
- Fault management (FM) based on individual EMS and NMS
- Service impacting alarms raised
- On demand automation
Smart NOC “light”
Proactive fault management automation based
- Service impact determined from integrated FM and PM data
- Prioritize problems, evaluate long term trends in quality
- Standard automation
Smart NOC “full”
Cognitive fault management with product integration
- Cognitive knowledge base and incident advisor
- Anticipative and predictive insights with machine learning solutions
- Advanced automation
Our approach
Interim BAU and LTS mobilization
Interim delivery
- BAU delivery
- Knowledge transfer
- Transformation support
LTS mobilization
- Detailed planning / RACI
- Organisation setup
- Staff re-deplyoment
- MSP staff augmentation
Interim to LTS transition
Interim delivery
- Increased monitoring
- IT systems LLD
- Delivery in transition
- KT support
Maintain and improve
- Consolidation of NOC functions
- NOC function transfer from engineering
- Full process improvement plan training plan
- Service integrator in position
Automation
- Strategy planning
- Automation roadmap development kick-off
- Automation process creation
- Governance
- Initial use case automation
NOC as a service
- Service level responsibility
- Preventive maintenance audits
- Consolidated oss support
- Process improvement
- Best efforts shadowing
- Maturity assessment
- Continuous service improvement (CSI)
- SOC and SQM function introduction
- KQI introduction
- Governance
Predictive
- Automation roadmap development
- Cognitive NOC
- Maturity development
- Network orchestration
- Tom optimization
- Network health optimization
Case studies
Tier 1 tower company
24/7 NOC (Front Office) for vantage multi-country enterprise systems
- Service desk support
- Service level management
- Network and platform monitoring
24/7 NOC (Front Office) for Vantage Multi-Country Enterprise Systems
• Service desk support
• Service level management
• Network and platform monitoring
• Alarm Monitoring and Event Management
• Automation
• Process Management
• Field Services Support
Enterprise systems
- Melia barcelona - 2G/3G/4G
- Ibiza me - 2G/3G/4G/5G
- Mercadona stores - 2G/4G
- Nou...
• Melia Barcelona - 2G/3G/4G
• Edition Madrid - 2G/3G/4G/5G
• Ibiza ME - 2G/3G/4G/5G
• Mercadona Stores - 2G/4G
• Nou Mestalla - 2G/3G/4G/5G
• Casal España Arena - 2G/3G/4G/5G
• Olympic Stadium La Cartuja - 2G/3G/4G/5G
Process modernization using ITSM
- Modernizing and automating the process using service now implementation.
- Analyzing the customer incident, change, problem, FSM and configuration management against with ITIL 4 standards and improving MTTR, FTFR, MTTD
- Implementing the service now platform and enhancing the process...
Process modernization using ITSM
• Modernizing and automating the process using Service now implementation.
• Analyzing the customer Incident, change, problem, FSM and configuration management against with ITIL 4 standards and improving MTTR, FTFR, MTTD
• Implementing the Service Now platform and enhancing the process as per the customer needs
• Migrating the data, integrating with asset management platform Implementation from Start
Operating discipline – systems of work
Excellence program to design and improve operator routines
- Enhancing the operator routines leading to 90% compliance in SO2 from 35%
- Co-designed and activated 493 operator routines.
- Worked in closed cooperation with HR for building training manual and program.
- Coached a dedicated team to deliver the...
Excellence program to design and improve operator routines
• Enhancing the operator routines leading to 90% compliance in SO2 from 35%
• Co-designed and activated 493 operator routines.
• Worked in closed cooperation with HR for building training manual and program.
• Coached a dedicated team to deliver the continuous improvement process across various assets
Energy optimization EU CSP
OPEX saving and sustainability 2030
- Celfinet quickly demonstrated the technical and OPEX saving potential of a energy saving solution
- Energy consumption benchmarking and optimization based on the usage modelling
- Unique measurement capability using green cluster methodology aligned towards 2030...
OPEX saving and Sustainability 2030
• Celfinet quickly demonstrated the technical and OPEX saving potential of a energy saving solution
• Energy consumption benchmarking and optimization based on the usage modelling
• Unique measurement capability using green cluster methodology aligned towards 2030 energy principles
Jersey telecom
Full 24/7 evolutive NG-NOC with predictive capabilities
discovery, transition, and long-term service delivery
• 24/7 front office and support
• Core, RAN, TX, IoT, and fixed networks
• Automation implementation from start
Tier 1 European telco operator
In-sourcing A.NOC has significantly improved the effectiveness and efficiency of the function. The direct result of the unified A.NOC was a drop in the required headcount by a substantial 40% as compared to the original individual opco NOCs.
NOC location
Located at covilhã, Portugal, our brand-new physical noc, in combination with our satellite noc in Mexico, UK and India provide worldwide coverage for all our current and future customers
Open space NOC area
Training room
Service room
Multi-purpose rooms
Eating and resting areas
Network Operations Center (NOC)
Highlights of the Inauguration of our 24 Hour NOC center in Covilha's CIEC
Why Cyient
Digital
In-house software development expertise and state-of-the-art solutions for process digitalization
Real-time alarm retrieving systems for 24/7/365 network monitoring from different providers
ITSM inter-operability (e.g., BMC Remedy, AMDOCS) for incident creation, update and closure
Commercially available and in-use automation driven SW (e.g. VISMON™ Manager, VISMON™ Automation)
Multi-purpose
Compatibility with any vendor and technology for RAN, TX, and CORE (e.g., RAN, IoT, DAS, fiber networks, private networks, CBRS)
Able to serve both traditional mobile operators as well as tower co’s, fixed operators, and other industries
B2B with our service delivery to ensure constant update on new technologies and vendors
IoT and energy management capability thanks to our in-house HW solution
Service scalable
Suitable for both new and existing NOC centers
Processes and tools phased and independent discovery approach for existing NOC
Managed services transition with SLAs to deliver stability during a period of significant change
ITIL4 framework with embedded CSI process and improvement functions
SLA driven culture
Optional complementary consultancy services (single pane of glass, inventory management, NRT data collection,bespoke test and diagnostics)
Innovative
Constant introduction of new technologiessuch as 5G, VoNR, IoT, • Use of open-source solutions and API’s for sustained inter-operability with our customers tools and systems (e.g. ITSM ticketing systems, OSS systems)
Data consolidation (single view) and correlation for increased productivity and more efficient resolution times
Industry-leading R&D
Reliable
Security of information, GDPR compliance, service reliability, service continuity
ISO and BCM certification, backup systems, security access, trained personnel, etc
Provides the same level of security and reliability offered by in-house NOC