NOC SERVICES

In-sourcing A.NOC has significantly improved the effectiveness and efficiency of the function. The direct result of the unified A.NOC was a drop in the required headcount by a substantial 40% as compared to the original individual opco NOCs.

24/7 NOC (Front Office) for Vantage Multi-Country Enterprise Systems

• Service Desk Support

• Service Level Management

• Network and Platform Monitoring

• Alarm Monitoring and Event Management

• Automation

• Process Management

• Field Services Support

• Melia Barcelona - 2G/3G/4G

• Edition Madrid - 2G/3G/4G/5G

• Ibiza ME - 2G/3G/4G/5G

• Mercadona Stores - 2G/4G

• Nou Mestalla - 2G/3G/4G/5G

• Casal España Arena - 2G/3G/4G/5G

• Olympic Stadium La Cartuja - 2G/3G/4G/5G

Full 24/7 Evolutive NG-NOC with Predictive Capabilities

Discovery, Transition, and Long-Term Service Delivery
 • 24/7 Front Office and Support
 • Core, RAN, TX, IoT, and Fixed Networks
 • Automation Implementation from Start

Improving the customer and NOC experience  

• Enhancing the process such that MTTR, MTTO is improved along TT handling system 
• Analyzed existing process related to customer and field services engineering call handling , data retrieval process and tools 
• Enhanced the process benefiting in MTTR by 30% and reduction in call waiting time 
• Implemented RPA for automated TT enrichment tation from Start

Process modernization using ITSM

• Modernizing and automating the process using Service now implementation.
• Analyzing the customer Incident, change, problem, FSM and configuration management against with ITIL 4 standards and improving MTTR, FTFR, MTTD
• Implementing the Service Now platform and enhancing the process as per the customer needs
• Migrating the data, integrating with asset management platform Implementation from Start

Excellence program to design and improve operator routines

• Enhancing the operator routines leading to 90% compliance in SO2 from 35%
• Co-designed and activated 493 operator routines.
• Worked in closed cooperation with HR for building training manual and program. 
• Coached a dedicated team to deliver the continuous improvement process across various assets 

OPEX saving and Sustainability 2030 

• Celfinet quickly demonstrated the technical and OPEX saving potential of a energy saving solution 
• Energy consumption benchmarking and optimization based on the usage modelling 
• Unique measurement capability using green cluster methodology aligned towards 2030 energy principles