Our Network Operations Centre (NOC) introduces a revolutionary approach to transform traditional operational models of mobile network operators (MNOs) and multiple industry sectors, delivering operational excellence and improved service quality whilst decreasing operational costs.

Through our Smart-NOC framework and by utilizing cutting-edge applications, the purpose-built NOC creates a customer-focussed delivery model that surpasses service levels, enhances resource utilization and assurance sustainability.

Ongoing research initiatives, exemplified by the CANOPY project, focuses on automating predictive fault detection, proprietary zero-touch fault resolution and operational efficiencies, driven by AI and ML advancements.

Portfolio Overview

Research and Validate

Forecast, Design and Plan

Streamlined Fulfillment

Automated Optimization

Sustainable Assurance


Test bed, new tech., pre-commercial testing, software releases and features

State-of-the-art research on novel algorithms, AI and ML, capacity mng., energy, etc.
Multi-Solution Planning

DAS, CBRS, small cells, macro, micro, pico, etc.
Strategic Planning Consulting

RAN sharing and tower sharing strategic planning
EMF Validation and Compliancy

EMF assessment, H&S validation, red pen drawing, site readiness
Service Readiness

Service/tech. preparation for commercial launch. 5G, VoNR, ORAN, NBIoT, etc.

Rollout, modernization, RAN sharing rollout project management and reporting

Rollout, tech add, reframing, cutover, swap, decom., upgrade, etc.

Automated scripting and provisioning with VISMON Smart Rollout
Service Acceptance

Field and OSS based acceptance and supervision for all technologies

Network preparation and live monitoring for public benchmarking
E2E Optimization

Full RAN, TX, and CORE network performance improvement
Energy and IoT

Solutions for remote measurement for BTS and other customers

Hybrid NOC with HQ in Covilhã, Portugal working world wide

4G, 5G practical workshop by professional experts
Specialized Consultancy

Task force network issue resolution with specialized SME’s


Delivering Innovative Vendor-Agnostic Data-Driven Intelligent Operations






Global Locations


ISO-Certified NOC


OPEX Reduction

Transformation & Maturity Journey

Smart NOC "Standard"
  • Fault management (FM) based on individual EMS and NMS
  • Service impacting alarms raised
  • On Demand Automation
Smart NOC “Light”

Proactive fault management automation based 

  • Service impact determined from integrated FM & PM data
  • Prioritize problems, evaluate long term trends in quality
  • Standard Automation
Smart NOC “Full”

Cognitive fault management with product integration

  • Cognitive knowledge base and incident advisor
  • Anticipative and predictive insights with machine learning solutions
  • Advanced Automation

Our Approach

Transfer & Continue

Maintain & Improve


Interim BAU &LTS Mobilisation

Interim delivery
  • BAU delivery
  • Knowledge Transfer 
  • Transformation Support
LTS Mobilisation

  • Detailed planning / RACI
  • Organisation setup
  • Staff re-deplyoment
  • MSP staff augmentation
Interim to LTS Transition

Interim delivery
  • Increased Monitoring
  • IT Systems LLD
  • Delivery in Transition
  • KT Support
LTS Mobilisation

  • Consolidation of NOC functions
  • NOC function transfer from Engineering
  • Full Process Improvement Plan Training Plan
  • Service integrator in position

  • Strategy planning
  • Automation Roadmap Development Kick-Off
  • Automation Process Creation
  • Governance
  • Initial Use Case automation
NOC as a Service

  • Service Level Responsibility
  • Preventive Maintenance Audits
  • Consolidated OSS Support
  • Process Improvement
  • Best efforts shadowing
  • Maturity Assessment
  • Continuous Service Improvement (CSI)
  • SOC & SQM function introduction
  • KQI introduction
  • Governance

  • Automation Roadmap Development
  • Cognitive NOC
  • Maturity Development
  • Network Orchestration
  • TOM Optimization
  • Network Health Optimisation
Case Studies

NOC Location

Located at Covilhã, Portugal, our brand-new physical NOC, in combination with our satellite NOC in Mexico, UK and India provide worldwide coverage for all our current and future customers

Open Space NOC Area
Training Room
Service Room
Multi-Purpose Rooms
Eating and Resting Areas

Network Operations Center (NOC)

Highlights of the Inauguration of our 24 Hour NOC center in Covilha's CIEC

Salient Features of Our New 24 Hour Network Operations Center in Covilha's CIEC


Our NOC features cutting -edge technology for continuous monitoring and management of telecommunication networks

Our NOC features cutting -edge technology for continuous monitoring and management of telecommunication networks


Covilha’s vibrant talent pool and innovative ecosystem make it an ideal location for our expansion plans

Covilha’s vibrant talent pool and innovative ecosystem make it an ideal location for our expansion plans



With 24/7 monitoring, rapid incident response, and efficient coordination, we are elevating network performance and customer support

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At Cyient, we’re committed to revolutionizing the telecom industry

Why Cyient

Cyient (Estd: 1991, NSE: CYIENT) is a global engineering and technology solutions company. We collaborate with our customers to design digital enterprises, build intelligent products and platforms and solve sustainability challenges. We are committed to designing tomorrow together with our stakeholders and being a culturally inclusive, socially responsible, and environmentally sustainable organization

Connect with us. Let’s design tomorrow, together