As communications service providers (CSPs), enterprises, and utilities adapt to an increasingly digital world, it places new demands on their field workforce, to deliver better customer experiences. They need to plan, schedule, assign, dispatch, and track the status of work and resources in real time, to maximize productivity. Efficient field operations management is crucial to optimally utilize resources, maintain quality of services, and effectively address high volumes of service requests and field jobs.
Cyient’s Field Crew Management application allows CSPs to manage field operations over the Internet from a smartphone or a Web browser. CSPs can have end-to-end visibility and control over job status and resource assignment by tracking the field force through their GPS location in real time. This drives higher productivity and customer satisfaction with quicker resolution of customer requests and fault restoration.