Service Impact Assurance

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Service Impact Assurance

Proactively analyzing network performance to prevent failure and reducing the time to repair in case of failure are key for high customer satisfaction and revenue assurance.

Cyient provides automated network failure correlation and detection, aiding in faster restoration of network services with 360o service assurance.

Our services have benefitted telecom operators in:

Improved Revenue

Improved availability of services from 60% to 90%

Reduced MTTR

Reduced fiber cut isolation and resolution time by 50%

Improved Customer

Increased NPS by 12 points

Services

Network Performance Monitoring

Constant analysis of network performance through AI/ML based tools to predict and prevent network failures.

Constant analysis of network performance through AI/ML based tools to predict and prevent network failures.

Network Fault Analysis

Post facto analysis of network fault, correlation detection and integration with trouble ticketing systems for automated ticketing.

Post facto analysis of network fault, correlation detection and integration with trouble ticketing systems for automated ticketing.

Network Capacity Analysis

Analysis of network capacity and geographical coverage to aid re-harvesting decisions of low ARPU sites.

Analysis of network capacity and geographical coverage to aid re-harvesting decisions of low ARPU sites.

Customer Impact Analysis

Alarm correlation and analysis of the impact of network impairment at a per- impacted- customer level, through service stitching between passive and active inventory components

Alarm correlation and analysis of the impact of network impairment at a per- impacted- customer level, through service stitching between passive and active inventory components

Success Stories

Deployment-of-Network-Performance-Monitoring-System

Deployment of Network Performance Monitoring System

Deployed a unified and integrated system across the enterprise, ensuring network fault andavailability monitoring, network performance monitoring, and configuration management of150,000 CPEs.

Implementation-of-Network-Management-System

Implementation of Network Management System

Implemented a network management system that enabled a simplified approach to monitor the health, availability, configuration updates, and performance of customer devices. The implementation resulted in 84% reduction in MTTR over 18 months of network operations and a 70%increase in NPS.

Insights

White Paper

Network Analytics

Network Analytics Btn_Cyi_Tel_Sec05_Next_In01-1 arrow icon
White Paper

How Can CSPs Map Their Network and Service KPIs to Customer Experience KPIs?

How Can CSPs Map Their Network and Service KPIs to Customer Experience KPIs? Btn_Cyi_Tel_Sec05_Next_In01-1 arrow icon

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