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Marco Carvalho Written by Marco Carvalho, Consulting & Business Manager
on 26 Jul 2023

Continuous change is a part of today's digital society. We live in an era where remote work, cloud-based services, and seamless connectivity are an absolute necessity, and the demand for efficient network operations has never been higher. Mobile network operators (MNOs) constantly face the challenge of meeting this demand while controlling, regulating, and maintaining costs.

Businesses are relying on cloud-based services, and enterprises are increasingly dependent on seamless connectivity. This is critical as more businesses migrate to a digital world as society and the ecosystem around us navigate their digital transformation. The rise of remote work and the boom in entertainment and gaming industries are further propelling the demand and need for reliable, efficient networks. We live in a data- and connectivity-heavy world. Keeping up with these requirements needs smart operations to ensure cost control and operational excellence.

At Cyient, we are driving the evolution of smart operations through our expertise in AI, ML, and network data analysis. Our vast experience helps us drive smart operations and showcase the role of our advanced network operations center (NOC). Our transformative solutions are tailored to meet the demands of the modern world.

Driving network efficiency with smart operations

Smart operations utilize AI and network data to enhance the efficiency of network operations through task automation. At Cyient, we offer a range of transformative solutions within our NOC, including:
• Predictive alarm detection: Using advanced AI algorithms, we proactively identify potential network issues, allowing for preventive actions that minimize service disruptions and optimize network performance.
• Self-regenerative actions: Leveraging automation and AI, we enable self-healing capabilities within the network, ensuring continuous connectivity and reducing manual intervention.
• Smart trouble ticketing system: Our intelligent system automates workflows, prioritizes incidents, and provides real-time updates, enabling faster issue resolution, improved customer satisfaction, and optimized resource allocation.
• Smart root cause analysis: We swiftly identify the underlying causes of network failures, leading to faster resolution times and an overall reduction in the mean time to repair (MTTR).
• Energy management system: With sustainability at the heart of everything we do, we optimize energy consumption, reducing costs and minimizing environmental impact.
Smart operations are indispensable in addressing the increasing demand for network traffic and usage while maintaining cost control and ensuring quick response to failures.

Leading the transformation in smart operations, Cyient is an active participant in international research consortiums. Over the past 18 months, we have spearheaded the CANOPY (Cognitive and Automated Network Operations for the Present and Beyond) project, achieving significant milestones such as the submission of research papers, development of new algorithms, and preparation of comprehensive datasets. Our dedication to research and innovation enables us to deliver cutting-edge solutions that transform operative models and empower MNOs.

Next-level connectivity with our state-of-the-art NOC

To effectively help our customers benefit from the knowledge acquired through research and industry experience, Cyient has set up a state-of-the-art NOC that serves as the core of our smart operations strategy. Located in Covilhã, Portugal, this modern and future-proof facility can adapt to the diverse needs of customers across various industry verticals. Our NOC leverages AI and ML algorithms to optimize resource utilization, enhance service quality, and reduce operational costs.

By partnering with us, our customers gain access to an NOC that incorporates the latest advancements in automated service assurance, AI, and ML. This translates into tangible benefits such as active energy-saving features, spectrum pooling, predictive fault detection, self-regenerative actions, and overall reduction in energy consumption, mean time to open (MTTO), and MTTR. 

Our industry-leading NOC, with its research and innovation, delivers unmatched operational efficiency and cost savings.

As MNOs strive to meet the increasing demands of modern society, smart operations necessitate the need for rapid and technology-driven transformation. Our advanced expertise brings together a convergence of technologies that empower MNOs to optimize resource utilization, improve service quality, and reduce operational costs. Cyient is committed to helping our customers unlock the full potential of intelligent network operation and benefit from reduced OPEX, optimized resource utilization, and enhanced quality of service. 

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