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DIGITAL
TRANSFORMATION
Empowering Enterprises with Intelligent Data, Field, and Digital Operations
Utilities today are facing significant challenges in managing fragmented data ecosystems, optimizing field service operations, and integrating digital transformation seamlessly. Siloed and outdated data systems hinder decision-making, while inefficient workforce scheduling and disconnected workflows reduce productivity. Additionally, limited visibility into asset performance and a slow adoption of automation, IoT, and cloud solutions create operational inefficiencies that lead to customer dissatisfaction.
Cyient addresses these challenges with digital operations solutions that drive efficiency, agility, and scalability. Through data modernization, governance, AI-driven field service management, and automating workflows; we optimize workforce productivity, and operational resilience. Our connected assets, IoT, and cloud-based solutions enable predictive insights and seamless integration with enterprise platforms, ensuring future-ready transformation.
Intelligent Engineering
with Cyient
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Network Data
Management
Maximize enterprise data potential with modernized, governed, and managed solutions. We ensure accuracy, compliance, and accessibility while streamlining operations, allowing you to focus on strategic growth initiatives rather than data management complexities.
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Field Service
Management
Boost workforce efficiency with AI-driven field service solutions that optimize scheduling, and mobility. Our seamless platform integrations drive productivity gains through automation and real-time intelligence across your service ecosystem.
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Integrated
Operations
Strengthen operational resilience with next-generation technologies that connect assets, enable automation, and deploy digital twins. Our cloud solutions foster predictive capabilities and real-time decision support for a more agile, efficient operational framework.
Impact in the real world

Enhancing Utility Operations with Precision LiDAR Services
High-resolution aerial mapping and LiDAR technology transformed infrastructure visibility, delivering orthophotos and vector maps that revolutionized planning, compliance, and decision-making for utility assets.

Transforming Network Management with Esri’s UN Enterprise GIS
Strategic implementation of Esri's Utility Network modernized legacy systems and integrated ArcGIS Pro tools, accelerating ADMS deployment while enhancing network visibility, analysis, and operational efficiency.

Standardizing WFM/FSM with ServiceNow Integration
Seamless integration of SAP, GIS, and EIM with ServiceNow transformed workforce management, enabling real-time data collection, optimized scheduling, and unprecedented operational transparency.

Cloud-Based Transformation for Enhancing Enterprise Workforce Management
Migration to a cloud-based Salesforce platform revolutionized enterprise workforce management, streamlining processes, enhancing customer experiences, and enabling instant analytics for smarter decision-making.

Smart Meter Analytics + GIS Integration: Powering a 20% Boost in Utility Efficiency
Strategic integration of smart meter analytics with GIS capabilities delivered a 20% operational efficiency improvement, optimizing resource allocation and enhancing customer service across utility operations.

Cloud App Security Management: Automating IoT & Ensuring Compliance for Water Utilities
Comprehensive cloud application security framework automated IoT device management and ensured regulatory compliance, protecting critical water utility infrastructure while streamlining operations and reducing vulnerability risks.
In the Spotlight

Esri Recognizes Cyient’s Innovation
Cyient received the 2023 IMGIS award from Esri for their innovative use of ArcGIS software. Richard Cooke, Corporate Director and SVP of Global Business Development at Esri, stated, “We are proud to partner with Cyient to foster the use of GIS technology to support our mutual customers in improving infrastructure.”

Standardized Utility Network for a US-Based Energy and Water Provider
Cyient implemented an Esri Utility Network GIS system in a secure Azure cloud for 14 operating companies across water, gas, and electricity. Key outcomes included a 15% increase in asset reliability, 20% reduction in unplanned downtime, and improved customer satisfaction by 15%.

Enterprise GIS Implementation for a Leading UK Water Utility
Cyient supported a major transformation program by implementing Esri’s ArcGIS Utility Network and 30+ custom integrations. Results included improved asset lifecycle management, compliance, and operational flexibility.

Enhanced Outage Management for a New Zealand Utility
Cyient deployed Esri’s CIM Network Model in Azure cloud infrastructure, ensuring accurate data migration and improved system functionality. Benefits included enhanced geospatial data consistency, better integration, and increased performance across customer service, network control, and field operations.
Insights

Cyient Receives Esri’s “Release Ready Specialty” Partner Status
Learn how Cyient's strategic partnership with Esri empowers organizations to tackle geospatial challenges, leverage advanced ArcGIS technology, and drive innovation in geospatial solutions for industries worldwide.

Cyient Attains Gold Status in the Esri Partner Network
Discover how Cyient’s Gold Partner status in the Esri Partner Network enhances geospatial solutions, tackling challenges in telecommunications, utilities, mining, and defense.

Cyient Receives Modern Network Management Award at Esri Infrastructure Management and GIS Conference
Discover how Cyient’s Modern Network Management Award at the 2023 Esri IMGIS Conference showcases its innovative use of Esri’s ArcGIS platform to enhance data accuracy, drive digital transformation, and support sustainable infrastructure goals.
Impact in the Real-World
Improving Gas Network Accuracy with ArcGIS
Our implementation of Positional Accuracy Improvement (PAI) with the loading of input datasets into ArcGIS enhanced the customer’s spatial accuracy by up to 98%
Enhancing Utility Operations with Precision LiDAR Services
Our Top Eye system captured LiDAR/ Imagery with forward and vertical digital cameras, resulting in improved infrastructure management for the customer
Transforming Network Management with Esri’s UN Enterprise GIS
Our effective implementation of UN migration accelerated ADMS go-live for the customer to start managing network and operational challenges efficiently
Standardizing WFM/FSM with ServiceNow Integration
We helped streamline work scheduling, digitize major process and field data collection using mobile forms, and improved inventory management for a leading energy and gas utility
Cloud-Based Transformation for Enhanced Enterprise Workforce Management
We transformed a major utility service provider’s existing legacy MWS application into a cloud-based application for accommodating future business needs
Smart Meter Analytics + GIS Integration: Powering a 20% Boost in Utility Efficiency
We integrated smart meter analytics with GIS, to enhance monitoring, and ensuring seamless compatibility with ESRI-based GIS services for better operational efficiency
Cloud App Security Management: Automating IoT & Ensuring Compliance for Water Utilities
We assessed the cloud platform to identify risks, integrate security tools, and automate pipeline processes to secure IoT operations for water utilities
Improving Gas Network Accuracy with ArcGIS
Our implementation of Positional Accuracy Improvement (PAI) with the loading of input datasets into ArcGIS enhanced the customer’s spatial accuracy by up to 98%
Customer Challenge
The customer strategized to implement the Esri Utility Network Enterprise GIS for an enhanced network management.
Outcome Delivered
Effective implementation of UN migration accelerated ADMS go-live for the customer to start managing network and operational challenges efficiently.
Cyient Solution
- Implemented standardized Esri’s UN data model for electric, gas and water / wastewater.
Deployed and configured Esri’s ArcGIS Enterprise and ArcGIS Pro in an enterprise cloud infrastructure. - Converted and migrated data from legacy systems to UN model for gas, electric and water / wastewater.
- Integration and interfaces to advanced applications such as Mobile GIS viewer, Synergi and Cyme.
- Configuration of Esri’s Leak Survey, Relight and Esri apps such as Navigator, Collector for ArcGIS and Survey123.
- Provided support and maintenance post go-live for the hosted GIS solution for a five-year period.
Enhancing Utility Operations with Precision LiDAR Services
Our Top Eye system captured LiDAR/ Imagery with forward and vertical digital cameras, resulting in improved infrastructure management for the customer
The customer executed a 10-year master plan for their Corporate Geospatial Information System (CGIS) to support property management, security, logistics, and the management of their fiber optic network.
Outcome Delivered
- Improved asset management through a centralized consolidated GIS.
- Easy viewing, querying and report generation.
- Improved operational efficiency.
Cyient Solution
- Implemented Service Oriented Architecture (SOA) based Enterprise GIS solution on GE Smallworld EO.
- Data modeling and data migration into GE Smallworld.
- Developed applications for asset planning, construction, management, maintenance and customer. management across all customer divisions like distribution, transmission, generation, ICT, system planning and corporate services.
- Integrated GIS with the rest of the corporate systems in a SOA based environment using Oracle ESB.
Transforming Network Management with Esri’s UN Enterprise GIS
Our effective implementation of UN migration accelerated ADMS go-live for the customer to start managing network and operational challenges efficiently
The customer strategized to improve accuracy of land base of the gas network, which had an impact on over 44,000 km of our customer’s gas network.
Outcome Delivered
Cyient Solution
Implemented Positional Accuracy Improvement (PAI) with the loading of input datasets into ArcGIS.
Inspected features, feature classes, relationships between them, and the geo database topology.
Utilized Workflow Manger application for efficient and faster data processing.
Implemented data processing in three modules:
- Network data analysis and recording the relationships between old and new OS land base data in the input database.
- Realigning the network data against the post-PAI map using advanced PAI tool.
- Calculating the quality metrics and doing QA for optimally positioning the data.
Standardizing WFM/FSM with ServiceNow Integration
We helped streamline work scheduling, digitize major process and field data collection using mobile forms, and improved inventory management for a leading energy and gas utility
Outcome Delivered
- Streamline the existing process.
- Multi-day project management.
- Integration of Asset information and Historical data from SAP, GIS etc.
Cyient Solution
- Cyient provided Architecture, Development services, Integration with SAP, GIS, EIM.
- Integrating silo-based process across multiple BU, Standardization of existing process and Digitization of the forms.
The following are the key features of the solution:
- Work Scheduling.
- Digitization of Major Process and field data collection using mobile forms.
- Inventory Management.
Cloud-Based Transformation for Enhanced Enterprise Workforce Management
We transformed a major utility service provider’s existing legacy MWS application into a cloud-based application for accommodating future business needs
A major utility service provider planned to transform their existing legacy MWS application to a cloud-based application to accommodate their future business needs.
Outcome Delivered
- Transformation of silo based legacy home-grown application into an integrated solution with more efficient enterprise workforce management.
- Efficient Claim process and Settlement handling.
- Optimized Salesforce license by creating community users for the Claim and Settlement process.
- Delivered improvised Customer Experience using Salesforce experience cloud to the consumer segment.
Cyient Solution
- Better scheduling of Field Service Technician for optimum utilization.
- Streamline claim process.
- Better reporting across the Field Service activities.
- Consolidate and transform the current siloed disparate systems.
Smart Meter Analytics + GIS Integration: Powering a 20% Boost in Utility Efficiency
We integrated smart meter analytics with GIS, to enhance monitoring, and ensuring seamless compatibility with ESRI-based GIS services for better operational efficiency
- Increase the efficiency of existing system, to meet the regulatory requirement
- Increase operational efficiency and cope with their clients’ ESRI based GIS services.
- Upgrade their framework and provide better integration of GIS services of their clients.
Outcome Delivered
- 20% increase in operational efficiency (vis-à-vis baseline levels).
- Time-slider functionality helped to display dynamic changes in voltage and load consumptions either for a customer or a transformer.
- Better analysis of transformers for additional load based on new connection.
- System reliability enhancement.
Cyient Solution
- Developed grid analytics application to enhance the existing product framework.
- Developed operational awareness application to monitor read rate of each smart meter.
- Customer service representative interface to provide meter, billing data and cost information to their customers.
- Implemented smart grid analytics to outline and analyze the smart meter data.
- Integrated the client’s analytics framework with GIS.
Cloud App Security Management: Automating IoT & Ensuring Compliance for Water Utilities
We assessed the cloud platform to identify risks, integrate security tools, and automate pipeline processes to secure IoT operations for water utilities
Scope
- Application is to regulate and manage pumps, water levels and associated utilities.
- Application Security Implementation recommendation, remediation and Cloud posture management for IoT Orchestration and Monitoring Platform.
- Analysis, Configuration, Integration and management of Security and Quality Assurance tools.
Benefits
- Pipeline configuration for automation and streamlining the development process to capture the potential issues and vulnerabilities at earlier stages of development.
- Secure by design approach adoption
Technical Solution
- Assessment of the Cloud platform for identifying the potential risks in the application.
- Analyze and integrate standard tools for securing the product in development environment
- Configuration and Integration of new tools and process to improve the quality, compliance and security of the solution.
- Provide recommendations to the development team for hardening and define critical controls and procedures required.
- Integrated tools report analysis to identify the potential risks and mitigate them to make the product free of vulnerabilities and maintaining the best practices.