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    Aftermarket
    Servitization
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Beyond Products: Driving Excellence Across Service Lifecycle Management (SLM) through Servitization

The future of business growth is increasingly driven by aftermarket servitization, a strategy that integrates value-added services to redefine customer engagement and satisfaction. With the global aftermarket services market expected to surpass $1,074.2 billion by 2025, growing at a steady CAGR of 5.4%, the shift toward servitization has become pivotal. This approach enables companies to unlock up to 30% additional revenue from aftersales services, addressing the evolving demand for ongoing support, personalized solutions, and sustained value throughout the product lifecycle.

Unlock Growth with Digital Transformation in Aftermarket Servitization

Cyient redefines the future of aftermarket servitization by empowering businesses to seamlessly integrate value-added services into their core offerings. This transformative approach not only elevates customer satisfaction but also strengthens long-term relationships and ensures sustainable growth. With advanced technologies and expertise in service lifecycle management, Cyient enables organizations to differentiate their offerings, enhance loyalty, and secure a competitive edge in an evolving market.
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Service Lifecycle
Management

Optimize aftermarket servitization with Cyient’s SLM solutions, featuring RAMS analysis, Digital Twin technology, and service planning to ensure lifecycle efficiency, safety, and compliance while driving sustainable growt.

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Content Management / Technical Publications

Enable digital transformation in aftermarket services with Cyient’s expertise in CMS, IETM creation, and AR/VR training, ensuring precise, accessible, and user-friendly technical documentation management.

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Service Performance Contracts

Drive aftermarket servitization success with Cyient’s performance contracts, covering warranty management, obsolescence, refurbishments, and smart campaigns to enhance customer engagement and operational efficiency.

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Maintenance, Repair & Overhaul (MRO) / Field Service Management

Achieve MRO excellence with Cyient’s diagnostic analytics, inventory management, and repair engineering, ensuring optimized upgrades, compliance, and peak operational efficiency.

In the Spotlight

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Gen AI-based Self-Service Portal

Enhancing customer autonomy and service lifecycle management with a Gen AI-powered portal. Leveraging historical resolution data and technical documentation, it repurposes 40% of L1 resources, focusing on critical issues and improving satisfaction.

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Technical Evaluation of a Content Management System

Redefining efficiency with an S1000D Level 6 CMS platform. This benchmarking solution transitions legacy systems to modern frameworks, boosting productivity in MRO activities by 20–30%

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Customer Services Digital Transformation

Digital transformation in aftermarket services with a Time Between Overhaul (TBO) platform. Cyient’s ROI-driven approach integrates digital initiatives, fostering revenue growth as a risk-sharing investment partner.

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Field Event and Reliability Platform

Streamlining aftermarket servitization operations with an integrated platform for event tracking and resolution. Combining Aircraft on Ground (AOG) and TBO insights, it boosts resolution efficiency by 30% via a Service Operating Center.

Our Accelerators

CyText

CyText is an OCR and GenAI-based solution for extracting information from scanned documents and PDFs. It features capabilities such as handwritten data extraction and Human-in-the-Loop functionalities, accessible through an intuitive user interface.

CyientifIQ EnGeneer (GenAI)

CyientifIQ EnGeneer is a GenAI-powered chatbot leveraging a Large Language Model (LLM) for text and voice interactions. It supports multiple languages, reference links, Human-in-the-Loop oversight, regeneration of responses, and historical conversation tracking

Industrial Co-Pilot (GenAI)

The Industrial Co-Pilot enables industries to create customized copilots tailored to their operations. It augments stakeholders with data-driven insights to perform activities with enhanced precision and efficiency.

CyData / CyPred

CyData and CyPred integrate seamlessly with various data sources, including IoT sensors, to deliver real-time, historical, and predictive insights. These solutions also manage data effectively using data lake and warehouse frameworks

Our Partners

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Insights

Blog
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The Symphony of Automation: RPA and GenAI across Industries

When these technologies join forces, a symphony of automation emerges, unlocking a future of unparalleled efficiency, innovation, and intelligent decision-making that is crucial foraftermarket servitization.

Learn more →
Success Story
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Quality Digitization - Success Study of a Globally Trusted Aerospace Partner!

An automated UI tool was able to extract part information from different source materials. The end result? 90% reduction in manual errors and better service lifecycle management.

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Make the shift to
INTELLIGENT ENGINEERING

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