ITSM Managed Services
Engagement Options to Fit the Needs of Our Clients
Our managed services offerings evolved based on what our clients were requesting. Some clients wanted the typical managed services model, some needed specialized skills to augment their staff resources, and some wanted temporary assistance to free their staff to complete strategic initiatives.
We developed the following engagement models to meet the varying needs of our clients:
The web portal provides you with quick response, complete visibility, and absolute control
The intuitive interface of our cloud-based managed services portal makes it quick and easy to enter requests, track activities, and create reports.
Services for All Leading Vendor Products
We have the certifications, training, and experience to provide managed services for all leading ITSM vendor products.
- 150+ software engineers working full-time
- Dedicated, secure development and test environments
- Ongoing performance checks and reporting
- End-user training at no additional cost
- Flexibility to redeploy resources based on your application portfolio needs