Design and Optimization Services

Cyient IT Service Management:Design and Optimization Services

Cyient’s design services create a solution architecture that aligns processes, monitoring, and metrics with the unique needs and outcomes of each client’s business needs. We leverage the reference architectures from 200+ engagements across diverse organizations and vertical markets to translate business services into ITIL frameworks.

Our optimization services include documenting and automating business processes for increased fulfillment, accuracy, and speed. We also can help develop a tool strategy to rationalize tools, decrease annual costs, increase ROI, and improve operational efficiency.


Key Services

Tools Rationalization
Analyze the use of existing tools versus their capabilities, identify underutilized features, determine feature duplication among tools, and develop a plan for consolidation that maximizes utilization of each tool while minimizing feature-duplication among tools.

Tool Strategy
Document the needs of the organization and the tools currently in use. Identify the functionality gaps, review current tools and additional industry tools to create a consolidated and optimum tool strategy. This service is an enhanced version of tools rationalization as it expands the assessment beyond current tools.

Business Process Automation and Cost/Benefit Prioritization
Develop a target list of processes for automation, identify tool and labor cost to automate, quantify the cost savings from automating, and then deliver a ranking of the automation targets by costs/savings.

Improvement Roadmap
Phased roadmap from the existing solution to an optimum solution. An ROI analysis for each phase guides the implementation order, based on the relative values that will be realized. The roadmap includes the required scope of work and deployment timelines.

Business Value Assessment
Quantify the cash flow impact of process and tool change and identify the TCO perspective based on the scope of work needed and incremental revenue/profit.

Vendor Solution Assessments (RFP/PoC Coordination)
The vendor solution assessment helps identify the best vendor software solution for the project. We develop criteria to evaluate vendor solutions, identify potential vendors, issue RFP/POC requirements, evaluate vendor responses, and provide recommendations.

Click here to view a PDF outlining the typical deliverables from a Cyient design and optimization engagement.


We have the credentials, training, and experience with all the leading ITSM vendor products. We design and optimize solutions that are tailored to your unique needs and not based on vendor allegiances.

Our broad vendor experience also provides us the skills to maximize usage and ROI from your existing investments rather than a costly rip and replace strategy.



  • Increased operational efficiency; lesser time managing the solution
  • Higher ROI from the solution
  • Reduced annual maintenance costs
  • Processes are aligned with outcomes bringing better value to the organization
  • Faster and more accurate deployment of services
  • Vendor-agnostic

The Cyient Advantage

  • Extensive service management experience (200+ engagements)
  • Comprehensive library of best practice solutions and reference architectures
  • Proven methodical approach to process design, tools strategy, and optimization
  • Vendor-agnostic approach and broad experience across vendor products can help you get the solution that is best suited for your needs
  • 150+ software engineers that are full-time employees; no temps or contractors

The World’s Best Use Our Dashboard Design Services

The world’s best organizations have Cyient SmartView for their ITSM dashboard solution.

  • The world’s largest energy company
  • The world’s largest beverage company
  • One of the world’s greatest cities-New York City

With the Cyient SmartView dashboard solution, your entire service-enabling infrastructure is unified, monitored, and displayed in a single pane of glass with SSO drill-down capabilities.

SmartView is a dashboard solution architecture using a fully customizable front-end dashboard product, best-of-breed middleware products, our proprietary design methodology and completed with our system integration skills.

Click here to learn more about Cyient SmartView.