Sunil Kumar Makkena was one of the first three associates of Cyient Ltd. since its inception in 1991. He currently heads the Operations, and Business and Delivery Excellence at Cyient. In his previous role, he was responsible for managing global delivery operations of Cyient's Data Transformation and Network and Operations (DNO) delivery unit consisting of five verticals – utilities, communications, transportation and navigation, energy and natural resources, and content and geospatial services.
During his time at Cyient, he executed and led various general management functions across operations and delivery, business development, marketing, and account management, including the integration of a captive unit. He has been a part of the core team that enabled Cyient's growth from 10 associates to more than 15,000 associates across 55 global locations.
Being highly process-oriented, Sunil is passionate about excellence in process delivery and customer delight and has been effectively implementing and adhering to international standards of ISO 9001, ISO 27001 (information security), TL9000 (telecom QMS), and CMMI (capability maturity model). Additionally, he is a forerunner in deploying and institutionalizing organization-wide initiatives such as the BESt operating system (business excellence and standardization).
Sunil holds a Bachelor's of technology in engineering and communications from Andhra University and completed an executive management program in business management from the Indian Institute of Management, Kozhikode.