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IT Service Management

Cyient has been offering state-of-the-art IT service management solutions for over 20 years, working with more than 30 Fortune 500 companies.Our work spans Information Technology Service Management (ITSM), IT Service Assurance, Business Service Management, and IT Service Operations Management. Together, these various functionalities help our customers reduce IT operating costs, streamline complex IT infrastructures, and enhance user experience.

Cyient excels in system integration, creating hooks to connect unique and legacy systems to the ITSM solution, including warehousing and equipment monitoring, collaboration with Salesforce and other CRMS, and post-acquisition legacy systems management.We can efficiently monitor the availability and performance of infrastructure, minimize the time to identify and resolve service degradations and interruptions, and accurately deploy services when requested. As a result, our customers have improved visibility and control that enables data-powered decision making.

Benefit from our Solution design and enhancement partnerships with the industry’s leading ITSM software vendors. We deliver results by utilizing these vendor products and applying our design, deployment, configuration, and integration services to create a complete solution that suits each customer’s specific needs. We have experience working across several market segments, including energy, financial, healthcare, food and beverage, telecommunications, and the public sector.


    Integrated spatial data and enhanced existing data with spatial context for advanced analytical functions using our i-SBA platform for a major global CSP.


    Developed a network management application, reducing deployment timelines and improving customer service for a large Indian CSP.


    Streamlined data exchange with external organizations, increasing operational efficiency by 20% for a global giant.


    Used our GIS-integrated applications stack (SAP, SCADA, DMS, etc.) to enhance network planning and reduce deployment timelines for several clients.

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