Planned network outages are a routine requirement for most utilities. They enable undertaking of essential maintenance work and connection of new assets onto the network.
To minimize disruption to the end customer (corporate, industrial, domestic, or generation), network operators need to manage considerations such as:
*SAIDI: System Average Interruption Duration Index
#CML: Customer Minutes Lost
Cyient created Mobius, a SaaS-based Web portal designed to optimize the way network outages are planned, governed, and communicated to the customer, creating information flows between outage planners, customer experience teams, and the end customer to provide a smooth process for planning network disruptions.
Mobius creates internal efficiencies resulting in cost savings for planning such work, whilst creating real-time dynamic communication with the customer.
A good outage planning and scheduling system's overall goal is to minimize disruption to the customer and optimize the work done during the outage.
Relevant parties, including customers and stakeholders, should be kept informed throughout the planning and restoration processes.
If there are many parties involved in requesting and approving an outage, a standard auditable process will help limit confusion.
When multiple requests are raised, it is important to understand when and why they are required, as well as their cost implications.
A robust outage planning and scheduling system offers a platform to securely interact with your customers and share relevant information
A well-planned outage planning process helps schedule long-term outages well in advance, and enables you to optimize the outages
Outage costs can hit operational budgets and reduce regulatory service incentives. A structured outage planning system helps reduce such unprecedented costs