“The outcome of the collaboration between Telenet and Cyient was building a GIS repository that will help us to consolidate both the coax and the fibre networks into one repository that will allow us to be much more efficient in our network planning and our service rollouts.”–Micha Berger, CTO, Telenet
Our build offering enables better performance, helps solve business challenges and meet stakeholder requirements by bringing the plan and design phase to life. Partnering with Cyient would enable you to define a cohesive rollout strategy for next-generation networks and effectively handle the complexities of legacy networks. To that end, we leverage our in-depth knowledge and top-notch experience in communication networks and associated services.
We provide technology solutions by partnering with tier I and tier II CSPs across the globe. We offer a range of IT services leveraging our years of experience and expertise in all the major inventory products (ESRI, Bentley, Telcordia (Ericsson), Intergraph and GE). Our IT services include customization, integration, solution deployment, land-base management, consulting, mobile solutions, asset tracking systems, maintenance and support systems.
An internal consulting group may not be cost-effective and may have a limited understanding of related solutions and best practices. Moreover, many companies may not be completely equipped to critically evaluate a solution, which could impact the outcome further.
Cyient’s consulting arm has expertise in designing complex solutions that help you understand functional and nonfunctional aspects of a system, evaluate the right GIS/inventory platform, conduct system audits, and deploy architecture.
Cyient services include:
- System Audits
- System Architecture
- Business Process Consulting / Automation
- Professional Services
- Data Investigation / Analysis
System Implementation, Integration, and Testing
At Cyient, we understand that IT plays a critical role in sustaining growth and market share in today’s highly competitive business environment. We offer turnkey solutions for IT systems that establish a foundation for integrated and scalable environments. Our offerings help integrate disparate business segments, technologies, and operations to provide comprehensive visibility and enhance business efficiencies.
What we offer:
|Solution Implementation||Implement and integrate the network inventory system to manage physical and logical network inventory. Integrating GIS with OSS & BSS systems to support network life cycle from planning till activation and service life cycle requests—from service feasibility to service assurance.|
|FTTx Design Solutions||Modeling and inventory management of legacy networks as well as planning and design solutions for the next-generation networks such as FTTX, 4G/LTE through various industry-leading inventory management platforms such as GE Smallworld, Ericsson NE, etc.|
|Field Solutions||Enable field engineers to update the data using their mobile devices and synchronize with the inventory system. Perform service feasibility as well as reservation and activation from the field using all industry-standard smart devices.|
|Open Source Solutions||Open source GIS based solutions for business data analysis and reporting. The user-friendly interface allows the users to generate thematic maps based on the targets set to different business levels. Perform data analysis on business KPIs and create reports (with a single click through a drill-down functionality), by integrating inventory system with the client’s BI system.|
|Testing Services||Functional and nonfunctional testing, development of test plans, test strategy, manual and automation testing|
Maintenance and Support
Today’s communication service providers (CSPs) require overall ownership of the system, data, and operations along with system support. Systems require proactive health monitoring, SLA compliance, and administration as vital aspects of support services. Spatial data administration is a highly specialized work, requiring a deep technical expertise.
How we can help you grow your business:
|Helpdesk||Deploying a helpdesk system and experienced helpdesk professionals to take care of support calls (L1-support)|
|Application Development and Re-engineering||Developing new applications on the existing platform, or re-engineering the existing ones to fit the new requirements|
|Enhancements and Defect Fixing||Enhancing applications and fixing the reported defect|
|Product Patch Deployment||Deploying and testing the product patches released on a periodic basis|
|System Support||Our product experts provide L2-L3 support for the system|
|Quality Assurance||Conducting quality assurance services on a regular basis|
|Administration||Providing systems as well as database administration|
|Incident Management||Detecting the issues, classifying and prioritizing them for diagnosis|
- We leverage industry-standard service models such as ITIL (information technology infrastructure library) for process maturity, COBIT (control objectives for information and related technology) for process governance, and Six Sigma for continual service improvements to make the processes business-centric
- We draw upon in-house applications for efficient issue tracking as well as resolution and project management
- iTrack: An information tracking system with a customizable interface, resource management features, and senior management reporting modules
- PAR (problem area resolution): A web-based application for query management and seamless communication between support teams and the client
- WFM: A workflow management system that serves as a single window for all project-related reports and analysis