ITSM Capabilities

Cyient ITSM Capabilities

Our deep ITSM capabilities have been developed and strengthened through 200+ engagements with organizations across diverse vertical markets.

The foundation of our capabilities is formed by our partnerships with the industry’s leading ITSM software vendors. The value of these partnerships lies in not just our eligibility to purchase these products but also in our qualifications and capabilities in customizing them to deliver outcomes. That’s why we employ 150+ full-time software engineers, invest in training, and have an industry-leading range of certifications. Click to view a list of our product experience.

We deliver results by utilizing these vendor products and applying our design, deployment, configuration, and integration services to create a complete solution that suits each client’s specific needs.


End-to-End Services

Our capabilities include comprehensive services across the Plan, Build, Operate life-cycle.

Market-Leading Capabilities in Dashboard Visualization


With the Cyient SmartView dashboard solution, your entire service-enabling infrastructure is unified, monitored, and displayed on a single pane of glass with SSO drill-down capabilities.

SmartView is a dashboard solution architecture using a fully customizable front-end dashboard product, best-of-breed middleware products, our proprietary design methodology, and completed with our system integration skills.

Cyient SmartView is the dashboard of choice for the world’s best organizations:

  • The world’s largest energy company
  • The world’s largest beverage company
  • One of the world’s greatest cities – New York City

Click here to learn more about Cyient SmartView.