Ausgrid is a leading Australian electricity distributor that powers about 1.8 million customers across Sydney, the Central Coast, and the Hunter Valley. Its works management systems were fragmented and its processes outdated. Disconnected systems slowed planning, scheduling, and dispatch, and there was no real-time visibility into job status or resource availability. Manual processes raised admin effort and the risk of data errors. Field technicians couldn't get timely updates or adjust schedules remotely, which made it hard to give customers reliable updates.
Download the case study to see how Cyient supported the full lifecycle, from the business case and process redesign to integrated solution design and implementation of Microsoft Dynamics 365 Field Service. The MVP went live in under 12 months, followed by planned and unplanned works deployments. Results include 57K+ work orders completed by around 1,200 field mobility users, 14K self-assigned work orders, and about $22.9M in risk value reduced. Ausgrid is now on a path to sustained operational excellence.