Accurate customer address records drive serviceability checks, installations, billing, regulatory compliance, and emergency services. A leading telecom provider kept receiving incomplete or inaccurate addresses during onboarding and relocations. This caused failed or delayed installations, heavy manual validation work, compliance risks, and frustrated customers. Manual processes could no longer keep up, so the provider turned to Cyient to improve data accuracy, cut costs, and lift service performance.
Download the case study to see how Cyient's cross-functional team rolled out the intelligent address validator in just three months. This AI-driven RPA solution uses Google Maps and Street View to validate addresses across multiple portals, automates business rules for standard and exception cases, and integrates with existing systems. A 100-address pilot delivered 25–30% effort savings. The solution also cut manual work and costly field visits, sped up service qualification and activation, and improved regulatory compliance.