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Driving Better Field Survey Outcomes for Openreach

Driving Better Field Survey Outcomes for Openreach

Since 2017 Cyient has been delivering survey services to Openreach. As our reputation for top quality FTTP surveys, delivering the most efficient engineering solutions has grown, so has our partnership. This has helped Openreach deliver more cost-effective solutions, to shorter timescales, to more customers.

Last month Cyient added an additional 30 new vans to our fleet, as we continue to cement our standing as the leader in FTTP field survey. The vans will help to ensure that our field force continues to meet Openreach’s needs wherever they may be across the UK.

As a market leader in enhanced field survey, we deliver high-quality survey returns at pace to Openreach across a variety of sectors. By combining our highly-experienced field force with years of experience as global telecommunications network planning experts, we can deliver a unique service, ensuring that the finalized network design delivers the most cost effective build plan.

Furthermore, we train and develop our field force through a graduate apprenticeship program that is helping us drive toward our goal of a 50/50 gender-balanced field force by the end of 2020.

Openreach and Cyient’s partnership goes back over 15 years, starting with the digitization and transition of paper records. This engagement has developed into a full-service offering whereby Cyient has collaborated with Openreach to achieve market-leading performance and implement many of the systems that they use today. Our desk-based team drive business insights, be it through automation, bespoke software development and support, or program support in areas across Openreach’s business.

Taking a partnership approach, we quickly flex field and desk staff to meet Openreach’s evolving requirements and support them across business areas at short notice. Often, these lead to longer engagements where we continue to discover cost efficiencies and deliver them back to them.

Cyient is looking forward to the next several years in supporting Openreach’s stated goals of delivering FTTP to households across the length and breadth of the United Kingdom, by delivering a “right-first-time” approach to survey and mobile planning. Using the latest Openreach and Cyient technologies and solutions including mobile planning, we look forward to the next 15 years of working together with Openreach to deliver world-class, cost-effective performance.


By Scott Pattenden | April 30th, 2019

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