Market reforms, evolving customer expectations and intensifying competition make it imperative for the utilities to improve operational efficiencies and service delivery. As a result, utilities are heavily investing in information and operations technology systems to better manage distributed network operations and dispersed data assets. This ensures uninterrupted services while containing costs. However, aging infrastructure poses serious threats in driving efficiencies.
To address these challenges, we at Cyient offer comprehensive services and solutions including Geospatial data management (GIS), Distribution Management (DMS), Outage Management (OMS), Mobile Workforce Management (MWM), Meter Data Management (MDM), transmission networks, IT/OT integration and field engineering. Our services assure a cohesive interaction between the utilities' IT and OT systems such as DMS, OMS, GIS and utility control systems, and provide real-time visibility into grid control. We help integrate data from disparate systems to provide a 'single source of truth' paradigm that enables utilities to manage their data from a centralized system. Our two decades of experience in GIS and data management enables us to provide a comprehensive view of the network and the assets. This ensures data accuracy and smart compliance for our client organizations.
Our mobile-based, customizable solutions ensure accurate data capture and help synchronize data assets with GIS over the cloud. We also implement enterprise-wide MWM systems to enable utilities to accelerate turn-around times for repairs and maintenance. Our niche framework for Intelligent Operations (FiOps) provides holistic support in addressing important operational mandates such as engineering and planning, storm awareness, and customer and regulator communications. The framework also provides useful analytics and meaningful insights to help utilities implement proactive and predictive maintenance effectively. Following are few examples of the business value created by our suite of services and solutions:
- Implemented a DMS system for a leading APAC based utility and helped realize 66% increase in call handling per hour and a 20% improvement in handling outages
- Developed a platform independent framework of an extensible library of meter drivers in partnership with a leading product vendor. It provided a seamless integration between the field and control center data, and helped field crew improve productivity and address errors proactively.
- Enabled a leading utility in Africa to improve reliability and distribution management of the electric power supply in the region, thereby promoting economic development
- Provided application development and mobility solutions to a leading utility in North America that helped address ageing infrastructure problems and ensured effective data management