Network Operations Center (NOC)

Our network operation center (NOC) solution enables CSPs to run a centrally located operations center to closely administer, supervise, monitor and maintain end-to-end telecommunications networks. Our dedicated NOC facility offers a complete range of offerings in the areas of service assurance and service fulfillment (managed services). It provides service-related insights and maps them to business drivers for enhanced optimization and cost benefits. Our NOC services include:

  • Problem management
  • SLA management
  • Network provisioning
  • Configuration and release management
  •  System admin and backup
  • End-user support
  • Security management
  • Application management

How We Can Help

  • Access to experts certified in OSS products such as Amdocs CRAMER, Oracle OSM/MetaSolv, Granite, Clarity, IBM Netcool, CA, HP, and Infovista
  • Optimized engineer network faults to provide complete impact analysis and network experience
  • Enhanced visualization with seamless, simple and effective dashboards

Quick Facts

  • Internal NOC infrastructure can seat 29 and comes with six large screens
  • NimSoft application for trouble ticket management, OpManager for network (routers and switches) and SCOM for server management
  • IT infrastructure consisting of 400 servers (IBM, HP, Dell and MS), 200 switches (Cisco), 75 routers (Cisco) and 50 firewalls
  • NOC team comprising 20 members with L1, L2 and L3 levels of competency and CCNA and ITIL certification

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