Experience Across Vertical Markets
The need for ITSM cuts across vertical markets. All verticals need to efficiently monitor the availability and performance of infrastructure, minimize the time to identify and resolve service degradations and interruptions, and accurately deploy services when requested.
The differences between verticals occur due to the way the infrastructure serves the business model. For example, enterprise clients face challenges like infrastructure scale, application diversity, and the resulting complexity. For financial and service provider clients, service availability, and business process speed are mission-critical as their infrastructure generates their revenue.
For an ITSM solution to be effective for a client, it needs to provide visibility and control of all the business-critical systems and applications, which vary by vertical market and client situation. Cyient excels in system integration-creating hooks to connect unique and legacy systems to the ITSM solution.